This was back in about 1999 or 2000 when my family had been on the way home after a Hot Air Balloon event in Howell; we stopped at McD’s near Hartland, on Highland Rd next to US-23. It was late Sunday afternoon but it appeared the employees there were expecting a slow day and not what they ended up with that day.
There were only 3 visible crews, a manager running ragged, a cashier who looked like she was dragged out of bed (unkempt frayed hair, half done face make up, not a typical teenaged girl appearance), and a lone kitchen crew. In front of my family placing their food order was a rather large gathering of children in Soccer outfits. It was probably a local Soccer team and a few of their parents out to treat them post game.
First I needed to use the bathroom, but upon getting there I decided I was better off waiting because the toilet was full and about to overflow, the soap dispenser was empty, and toilet paper and assorted colored liquid decorated the floor.
That should have been a sign for us to consider a different restaurant, but we were hungry and it’s hard to find cheap local restaurants still open Sunday evening. When it was finally our turn to place the order, everything seemed to go OK except that we didn’t get iced tea because they had run out. The manager informed us it would be ready in a few minutes.
Food came and went. We found the pies were bad, they were like rubber wrapped in paper. They would have served better as rectangular hockey pucks or pot hole fillers than as food. Obviously they were too old and overdone so we complained. They didn’t have any more pies hot and ready. And worse, they STILL didn’t have the iced tea ready after almost 20 minutes. So we just left without waiting to hear any more excuses.
I sent a complaint to McD’s web site that night (including the very graphic detail of the bathroom) and they did respond initially but the follow up response never happened. That McD still owes us 2 large ice teas and 4 pies.