Arrogant P.O.S.

September 23, 2009

in Diner Stories

It was a busy Tuesday night at Downtown Disney and I was having a horrible day already. My back was killing me and the hosts and managers had no sympathy for my pain.

There was a family of 4 with 2 young children that was seated in my section. The husband was an arrogant P.O.S. right from the start. I was slammed with a full section as well as a party of 15 that I was trying to keep happy. I mis-rang the wife’s food and I apologized and had it fixed immediately; it took a while for the kitchen to re-make the order. The husband decided to take out his frustrations of his kids out on me by throwing the condiments on the table, and huffing and puffing the whole time. He then proceeds to yell at me because the kitchen wasn’t being quick enough. Then he insists that he not pay for the order even though they ate it and took it home with them.

The man then decides to go on Yelp.com and write a ever so lovely review stating that I had messed up on the orders of two other tables (which is not true) and claimed that my restaurant would be losing tons and tons of money because of me. And that I should be fired. I think arrogant insensitive assholes like that who go into restaurants and complain so they can get free food need to be stoned. I hope that man gets his identity stolen or something horrible. He completely deserves it.

{ 12 comments… read them below or add one }

Mimi September 27, 2009 at 5:00 pm

And you? you need to grow up and quit foisting your nasty juvenile self on the paying public.

By your own admission you weren't feeling well yet you chose to work anyway. YOU CHOSE TO WORK This means that since you chose to work when you didn't feel well you have to do the work that is expected of you, POS customers or not. Having been in Downtown Disney I have no doubt that your fellow servers were just as slammed as you, yet I am sure that they presented the happy face that is expected of an employee in Downtown Disney.

If I had been your manager and you boo hoo'd about your back I would have given you the option to go home or to tough it out. Clearly your manager and the hosts were aware of your discomfort and either told you to suck it up or to go home.

YOU CHOSE TO WORK and by choosing to work you worked in pain and should have had a happy face and a good attitude anyway. If I had been your customer and your attitude had been what it it clearly was you would have been happy that Yelp was the only place I told people about your poor performance.

Grow up or find a job that doesn't require any contact with live people

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Sympathy Given December 7, 2010 at 9:11 pm

Hey P.O.S back pain is nothing to scoff at. Why don't you get YOUR lazy ass up and stand on your feet for hours and then turn around and tell someone with backpain to suck it up. The only thing you'd be sucking is your boss to let you go home early TROLL. Backpain is nothing to scoff at and little leeches like you will NEVER understand. I'm in my 30's now and have had back pain since I was 17 so don't sit there and PRETEND to know because you don't. You can't know unless you've been there and guess what managers WILL NOT send workers home unless it'd be a health code violation and even then with complaints and threats to write up when its busy and they're short staffed. Get out of your outer world and get a life.

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Amy May 19, 2017 at 2:03 pm

No where in her post did she say she CHOSE to work. And she did NOTHING rude or "unhappy" towards the guest. She admitted her mistake and immediately fixed it. Meanwhile, he threw a little hissy fit and just tried to get a free meal. And THEN went on a social site and wrote a review full of lies. GET OVER YOURSELF and try actually READING what is written instead of assuming she is just a spoiled teenager.

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Hugh September 29, 2009 at 5:51 am

I agree 100% with Mimi. You sound like a petulant, spoiled, child. You had a job to do, so do it and shut up. As a service employee, you have to deal with rude customers at times. As a Disney cast member, you also need to smile while doing it. Grow up you whiney crybaby!!

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ps September 29, 2009 at 8:21 am

God, working at Disney. I’m sure the family was “supersize”. I do sympathize with you but face it, Jerks go with the territory, especially in Darwin’s waiting room, a.k.a. Disney.

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ps October 19, 2009 at 11:30 am

very creative use of vocabulary- the "whiny brat" made a mistake and fixed it. and while i'm sure you and your family are not supersized as per your post, there are numerous that do not fall into that category in sunny fla. apologies for offending you. Just defending a kid that has a thankless (in may cases) job.

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Hugh October 19, 2009 at 11:45 am

PS…I have been to Disney a few times with the family, and guess what…we aren’t supersized. The original poster is a whiny brat of a kid, and from your posts, you seem to be somewhat of a lackwit. Please go troll elsewhere…

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Nori November 23, 2009 at 4:50 pm

I'm sorry but mimi thats just dumb. not work? are you serious? who has the choice to not work because they dont feel well. I know i sure dont. and honestly that has nothing to do with a customer that is a jerk no matter what you do. I've had those people. I'm still a new waitress and i let all my tables know this, most say no problem and accept little accidents. i had one table yell at me and leave me no tip. I feel your pain, even is these people dont.

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Kad December 17, 2009 at 1:08 am

My back was killing me and the hosts and managers had no sympathy for my pain….

I almost stopped reading after that sentence. Thing about working is, other people want to live their lives, not yours, and really don't give a rat's ass about your pain. It's life. I've been moving drywall (firecode*2 weight) into highrise apartment buildings for the last few weeks. So I hurt, all over, all the time. And I even have to be polite to the site manager.

Working at Disney sucks (I've seen the manual on proper attire, hair, activities, etc.) but I understand the training is rather extensive.

Are you sure you didn't mean to say 'Medieval Times'? If you really meant Disney, the training didn't work, you are too young to appreciate that a lot of people work with discomfort most of the time, and you are a whiner.

Suck it up kid. That rent has to be paid every single month. Welcome to the world of the REAL.

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Sympathy Given December 7, 2010 at 9:17 pm

Okay so who here that thinks they're so great and has so much money they can sit on their lazy butts will pay o.p for his pain and suffering? Obviously you don't realize that shitty managers at places like this will NOT let someone go home because of pain. They'll tell you that 'oh well get to work.' The only way you'll get sent home is if you do something to lose a customer and your job at the same time, you're throwing up or have some other reason to keep you in the bathroom all the time and they'll still threaten to write you up for daring to get a cold while you work for them. Even though it's health code violation to work if you have a cold. They don't care unless they're the ones in pain but the only pain they get is in their butts from sitting on them all day long.

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NoRestForTheWicked April 28, 2012 at 11:36 pm

Can we ignore the fact that OP was in pain and focus on the POS? OP fixed their mistake and the guy still throws a temper tantrum and blames OP for the kitchen being slow. That really gets on my nerves. And the fact that POS wrote a bad yelp review can kill business in an instant. I'd agree with you all except that OP was trying to do the right thing. By the way, large parties suck. They make you dance, jump through hoops and kiss ass for the chance at a tip and more often than not, stiff you. Yeah, it's a chance you have to take but as Kad said, rent has to get paid.

And how many of you get back pain? I have an effed up back and the pain can get so bad that I get nauseous and can barely function. Try keeping a smile plastered for 10+ hours when your body is on fire and you feel like you're going to blow chunks any second.

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jey May 24, 2017 at 1:42 pm

I read elsewhere on the site that POS meant "point of sale"?

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