2010

Some time ago I went to a chain restaurant (think of a fruit and honey-making insect) with my mother and sister. The food was good, the service was good, we had a fun time. We’re amicable people, and enjoy small-talk with waiters… well, my mum and sister do, I’m hard of hearing so I’m generally quiet. The only problem I had that day was with the waiter himself.

Perhaps I’m a little odd, but I have a rather large territorial bubble that I DO NOT like people violating. Even long-time friends have to give me my space or I get nervous.

This waiter wasn’t rude, he was well groomed, smelled nice, and attended to our needs wonderfully. But he was violating my territorial bubble!

We’d been seated at a booth, but I sat on a regular chair on the outside of the table (yes, my crazy bubble rules apply to even family members). My mum was jovially conversing with the waiter when he brought the check; he seemed to be enjoying himself. He was standing next to me, but I did my best to concentrate on my soda and be polite.

But he kept inching closer. And closer. Closer. I nearly fell out of my chair when I noticed the side of my face was barely an inch away from his stomach. Still trying to keep my cool, I remained in my seat and leaned over. Dear God, he kept moving closer! He didn’t seem to notice that he was seriously disturbing me. I kept leaning more and more over. My sister didn’t fail to notice my situation; she was muffling her laughter into a napkin, just watching the ordeal and waiting for me to freak out and launch out of my seat, screaming like a psycho… which probably would have happened if I had to endure my personal space being invaded much longer.

Fortunately I made it. I didn’t mortify myself, my family, or the waiter. He really was nice and good at his job, so I couldn’t be angry about him encroaching on my personal space and I didn’t want to be rude by, say, telling him to get the hell away from me or biting him. On his own accord he bid us a good day and left before I toppled out of my chair or had a psychotic episode.

My sister laughed long and hard when we left the restaurant. She told me the expression on my face was absolutely priceless–a look of sheer terror and anxiety, all whilst I was trying to nonchalantly sip my soda and lean sideways.

Now I sit inside the booths. I’d rather tolerate the intrusion on my personal space by a family member rather than a complete stranger… even if he is a wonderful waiter wearing expensive cologne.

- Sik

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Time Waits for No Teen

November 19, 2010

in Server Stories

About a year ago, three friends and I were visiting a city a couple of hours from our home town. It was somewhat late at night but we decided we wanted to eat out. After looking up local reviews and searching for a place within walking distance, we finally chose a restaurant. We walked through the road entrance to find a sign stating that we had to be seated at the other entrance that was in the mall. That’s alright; we walked through to that entrance and went to the hostess. This is where it all started to go down.

After talking to the hostess and requesting a booth, she said the wait would be about 40 minutes, handed us a buzzer and acknowledged the next customers. We stood outside the entrance outside the window of another store and waited. And waited. And waited. It was about an hour and twenty minutes later when we noticed people who had arrived after us were being seated. We stood up and went to the hostess. I asked if our table was available yet and mentioned that we had been waiting for much longer than anticipated. She apologized, checked her book and then sat us immediately. Turns out our buzzer hadn’t been activated and the hostess didn’t even take our names down. It was a little annoying but didn’t matter that much, we knew it was busy and everyone makes mistakes.

We were finally sat in a quiet secluded booth and were told that our waitress would be coming soon. By this point the rush had slowed down considerably and about only half the tables were filled. She arrived about fifteen minutes afterwards and took our drink order. It took her another twenty minutes to arrive with our drinks and she then took off without taking our appetizer order, which we were ready with. Another twenty or so minutes go by and she finally comes back, takes our orders and takes off. This is how it went basically throughout the night. She would come, take our order or drop something off, then disappear for a long time. We weren’t able to get refills in between meals because of this and we didn’t see her at all until she came by. The food was great and at a decent price. The waitress’s manner wasn’t horrible, but it wasn’t the best either. The longest wait we had was between receiving our meal and getting the check and actually paying the check.

By this point, I was frustrated at how we were treated compared to others around us who were seated and fed in a timely manner. Now my friends and I are young, in our late teens. But I thought after this service, something needs to be said. Also, the manager may not know what’s going on and should be informed because they would lose customers if this was a common occurrence. None of my friends had ever complained officially before and were reluctant to do so. I stood firm in my belief and when we saw the waitress again finally for the payment of the check, I asked for her manager. After receiving a slightly dazed and confused look, the waitress said sure and took off. This time, it only took about ten minutes for the manager to show up.

After pleasantries were exchanged, I explained our situation to the manager. Now, I wasn’t hoping for a free dessert or a discount for our meal, I just wanted to inform the manager and maybe receive an apology. The manager, being about 22 or so himself, listened to what we had to say. What did he say to what happened? Thank you for telling me and then walked off. No apologies or explanation, just thank you and walked away without waiting for a response. After this the waitress gave us our change and an icy stare as she walked off. After leaving a very small tip (probably shouldn’t have left anything after that), we walked out to the glares of the hostess, manager, waitress and the waiter that had to help us out at one point.

Now, my friends and I loved the food there and the environment was great. I would love to eat there again, but with a bit better service and respect. We may be young but that doesn’t mean our opinion is any less important than any other customer. I felt like our comments were brushed off due to our age and I have suspicions that the man we talked to wasn’t even the manager. It frustrates me to think that such behaviour was allowed just because we were young. We ordered food and drinks like everyone else and paid like everyone else. Has anyone else ever felt like this? That you were treated disrespectfully due to your age? It’s annoying to say the least and does make me, and friends and family, question about going there ever again.

P.S. We figured out that after having received our buzzer to leaving the place, we had spent over FOUR HOURS there. Good thing we’re close friends.

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We were a group of college kids taking a geology field trip. We left Wichita around noon, and headed west for Colorado. As a geological field trip, we stopped at every outcrop and formation of rocks along the way between here and there.

By the time we made it to Colorado Springs, the instructor started looking for a place to eat. The problem was, it was now about 9 PM, and the places he liked to go to were closing. We drove on into Canon City, where we came across a burger joint. The instructor jumped inside, basically to see if they would serve us, and came back out and waved us in.

And out we came, all 21 one of us! Standing in line, around the tables, and stretching out the front door! All of this, and then we found out that it was about twenty minutes until closing time! The manager didn’t mind; he saw the cash register ringing on the slow night. But the dinner from hell came from the girl behind the cash register, who was WORKING HER FIRST NIGHT behind the counter, and thought her friends were joking with her. Her face dropped as she realized that no one was kidding with her.

We stayed about an hour until everyone was fed. The manager came out and told us it was the girl’s first night and thanks us for the “on the job training” for her to see how well she reacted. We hopped back in our vans, and later camped in the foothills, getting to sleep around 11 PM that night. I still stop by that burger joint in Canon City on my trips back through Colorado, and just remember the shocked look on that poor girl’s face!

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A few years ago my wife and I went to a comedy club in Toronto, ON for an evening that included a preshow dinner. We showed up a few minutes early and were promptly seated by the manager of the club. We knew quite early in the evening we were in for a crappy night.

The waitress came to offer us menus and take drink orders after we had been waiting for about 15 minutes or so. There were only 3 other tables with people, and there were 3 waitresses and the manager working that night. She returned in a few minutes to take our orders and said she forgot the drinks and would be right back. Our food arrived in a reasonable amount of time and was quite tasty, other than my wife receiving the wrong side dish that she ate anyway; still no drinks. I got up and went to the bar to get my own drinks. About half way through our meal, the waitress came by and said once again she forgot our drinks and asked if we still wanted them. By this time our first round of drinks were long gone and I ordered a second round.

Meals now gone and the drink order - round number two – had still not arrived. I flagged over the manager. He came by, listened to my story and said he would be right back with the drinks; we never saw him again. The waitress never did ask if we wanted dessert. About 30 minutes later the waitress came by and asked if we needed anything. I asked to have our plates removed, and reminded her that we were still waiting for our second order of drinks. This time she brought them in only a few minutes.

By now the comedy show had started and our drinks were once again empty. The waitress came over and asked if we needed another round. I said “yes” and ordered a large popcorn (my wife loves popcorn). We reminded our waitress an additional 2 more times for this 3rd round of drinks. At the end of the night the 3rd round of drinks and the popcorn had never arrived, but our bill did. There were a total of 4 rounds of drinks, our meals, and the popcorn on the bill. I waved her back over and complained; she redid the bill correctly.

By this time I was pretty upset with everything. I paid the bill in cash, down to the exact penny, and left her an even dollar for a tip. As I was walking away from the table, she very loudly scolded me about the insulting tip amount I had left and started to call me names. She was still mouthing off at me in front of the entire club while she walked back to the kitchen. I left without saying a word, keeping an eye out for the manager in the hope that I could file a complaint. The next day at work I did a little digging and found the phone number for the corporate head office. I had to leave a voice mail… I never did hear back from anyone.

- Steve

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Senior Gets Confused Over Steak

October 15, 2010 Diner Stories

I’ve been working at this certain restaurant for quite some time. The past Sunday afternoon I was working a lunch shift that typically lasts from 11:30am to 1:30pm. Sunday is the day that the trashiest and worst tippers come out to eat, and leave you cards with pictures of Jesus rather than tips. It was slow [...]

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Magic Al

September 26, 2010 Diner Stories

I was enjoying a fairly simple lunch at one of my favourite restaurants one afternoon when a man dressed in a cowboy suit entered the dining room. I didn’t know this at the time, but I eventually learned that this man was known in my hometown as Magic Al, and that he was an eccentric deaf man [...]

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A Fungus Among Us

September 11, 2010 Sanitation Stories

My wife and I went to eat at a Spanish restaurant in the Tampa, Florida area. It was nicely appointed with Spanish paintings on the wall; subdued lighting, good service and tasty food made for a pleasant dining experience. While we were enjoying our meals I felt a drop of liquid that had fallen onto my [...]

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Bothered By Slow Service & A Well-Done Burger

July 2, 2010 Server Stories

In the town I was in, there was a bar that just opened that was supposed to have great burgers. I went there, and this is where the fun got started. Once entering the bar, I was seated by a waitress that was obviously in a rush. I looked around and saw there was only [...]

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Gun-Toting Thugs Rob Restaurant

June 11, 2010 Odds & Ends Stories

I was the opening manager for a restaurant in downtown Washington D.C. many years ago. The restaurant was one of a chain that was very popular in the Washington area at the time. We opened at 7:00 AM for breakfast, which meant I had to get there at about 5:15 AM to open the store [...]

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Emergency Evacuation

May 28, 2010 Accident & Mishap Stories

It was a Saturday afternoon at the restaurant where I work. It was usually busy on Saturdays and today was no exception. It was also the middle of summer and on this particular Saturday we were very busy, not slammed, but still pretty hectic. It was quite hot in both the restaurant and the kitchen [...]

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