A long time ago when I was still in college, my family decided to take me out for pizza on my birthday. We decided to try the new location for a favorite pizza chain of ours.
It was all adults and there were about 8 of us, so we ordered 3 large pizzas. We got to chatting and soon realized that the pizzas should’ve been ready quite a bit ago, so we called the waitress over and she went to check on our pizzas. She did not come back. We waited about another 10 minutes, then called over another waitress, who went to check on our pizzas and waitress. It now been over an hour. About 10 minutes later, my Dad goes up to the check-out and asks the girl there to send the manager to our table. A few minutes later the manager comes out. He explains to us that our pizzas got stuck in the oven and burned. They were out of large pizza dough bread, so they were making us 6 medium pizzas for the price of 3 large pizzas. We had so many pizzas on our table we barely had room to eat!
Luckily my family is pretty easy going so we just laughed about the whole thing. We did tell the manager that it would have been nice if someone, anyone, had said something earlier to us, instead of just disappearing, and he agreed. He even said it was his responsibility, but that he had been busy trying to fix what caused the pizzas to jam up in the oven. He went so far as to give us ½ off our bill, which was really nice. It was definitely a memorable birthday!
{ 3 comments… read them below or add one }
You call that a memorable birthday..?
Definitely memorable MF, wake up! I think it shows a good manager. Yes, he (or somebody) should have gone to the diners' table to explain things but the manager admitted to his mistake and made things good.
Finnaly, a good manager for once.