This experience happened about a week ago when my family decided to order a pizza for dinner. The pizza place was a small deep-dish restaurant that also delivered. We love deep-dish pizza and we knew it would be about 35-45 minutes until it was done. They quoted us a time of about an hour and we were fine with that and we had snacks. An hour went by and we continued to wait. And wait.
Finally we called the pizza place (after almost two hours) and they assured us it was on its way. So we waited some more. Finally after 45 minutes we called back. The delivery guy had gotten locked out of his car with the pizzas in it. By then it was 9:30 and we were hungry. They had to remake our pizza, and it was going to take another hour before it arrived. My brother had to wake up early for a standardized test and did not want to be going to bed late.
I understand accidents happen, but waiting three hours for a pizza was ridiculous. They sent us a gift card and a bottle of wine, but it was still a bad experience.