Last summer, just around the corner from where I work, a new pizza place opened up. They are a smaller, local chain and I wanted to check out what they had to offer.
One day after seeing their Wednesday special posted on the sign by the road, “Two Medium 1-Topping Pizzas – $10.00″ I thought, “Great deal!”
So, I called in my order right after work – one pineapple pizza and one pepperoni pizza. It was for carry-out and they told me the order would be ready in approximately 15 minutes.
Right on the 15 minute mark I walk in, step up to the counter, and say, “Hi. Smith here. Two medium pizzas for pick up.”
I get a blank look and the worker says, “Umm. They’re not here.”
The conversation continues like this:
Me: They’re…not? Where are they?
Him: We don’t have them.
Me: What happened to them? Did you give them to someone else named Smith?
Him: They’re just not here.
Me: OK. I get that. WHERE did they go then?
Him: (defeated) Well, our pizza oven has been broken all day. We’re waiting on the repairman to get there. But, he’s not here. Yet. But, he’s coming.
Me: (thinking this is Candid Camera) Then why did you TAKE my order??! I just called you. You told me 15 minutes. Not, “Oh – my oven is broke.”
Before I lost my cool I just said, “You know what? Forget it.” And I’ve never been back.
They never offered an apology or anything. Was I supposed to wait around for hours in their lobby for two pizzas? Waiting on this mystery repairman? So much for trying to support the little guy!!