My family and I went to a popular restaurant that we go to several times a month, only this time we went to a different location than the one we normally go to. Our waiter, Aaron, approached us and introduced himself and then asked us if we had ever dined at this particular restaurant before. I kind of chuckled because I do not know a single person who hasn’t ever been to this place.
Then Aaron asked us if we wanted to hear about the drinks and was extremely pushy about them. My husband drinks nothing but water, and I always order a cherry Coke. Aaron seemed very let down that we were not interested in hearing about the drinks because they had gotten several new drinks on the menu. I could tell from his body language that he was upset that his up-sell had not worked, not with their chips and queso or with their drinks menu.
After we placed our orders Aaron then extended his hand out to me to shake. I was a little weirded out about this, but shook his hand, hoping that would appease him and make him go away faster. Then he extended his hand to my husband, who bluntly refused to shake his hand, telling him that he thought it was weird and that he didn’t want to shake hands. Aaron became very upset and defensive over this, and then desperately asked if he’d be allowed to high-five our daughter. She was too preoccupied with getting her straw out of its wrapper and was not interested.
There was a cash station a few feet in front of us, and I watched Aaron head over to it and begin a conversation with another server. It was pretty obvious he was talking about us to her. I was embarrassed and uncomfortable about the situation, but never in my life have I met a waiter who wanted to shake my hand. I thought it was unprofessional of him to complain about customers in front of them.
Aaron never returned to our table. The girl dropped off our plates and did not return to ask us how or food was, or if she could bring us anything else. She quickly dropped off a refill for me, and then asked if we wanted dessert when she was bringing our check. We politely declined. I just wanted to get the heck out of there!
Our waiter creeped us out so much that we have decided never to go back to that location. Additionally, this was one of the worst customer service experiences I’ve ever had. I sent in feedback to the restaurant in hopes they can spare any other families of having uncomfortable, weird encounters with this waiter.