Server Treated Rudely for Not Taking Order

July 5, 2015

in Diner Stories

I had a table tonight that told me my service was horrible. Now I won’t try to say that I did nothing wrong, because I could have been more on top of things, but I still feel as though they overreacted.

This table’s appetizer came out and I set it down on the table and walked away. I came back a few minutes later to check on them, and the woman (it was a married couple) at the table said there was no cutlery so I apologized and went to grab it. The man was in the washroom at this point. I dropped the cutlery off and asked the woman if she would like more water and she declined.

Later I went out to the table again to see if I could grab their appetizer plate, because I was taking a few other empty plates to the back already. I did not notice that the man’s drink was empty, which I admit was my fault. I then went to run some other food and deal with my other tables.

Then I ran this table’s entrees out. I had just finished putting pepper on their food, and I was about to ask if either of them would like more drinks, when the man interrupted me and asked me how long I’d worked there (in a very condescending tone). I said I had worked there for a while. He then asked me if I knew how to take a drink order. I was confused but told him I was about to ask if he’d like another drink. He then said he refused to eat any of his meal because I had not asked him if he wanted another drink when I’d come to see if the appetizer plate needed clearing.

The man’s wife was trying to calm him down, but he told her that they were leaving and that she was not allowed to eat any of her food. I apologized multiple times and brought a manager over who also offered to pay for the food, but he refused to eat any of it. I asked the woman if I could box up her food and she said yes, but the man would not let her take any of it. He then told me my service was horrible, and I apologized again and they left. While I should have noticed his drink was empty (that was my fault), I also believe he could have spoken up when I didn’t notice and asked for another one.

I’ve never experienced someone this rude before, and I personally feel bad for his wife who genuinely wanted to eat her food.

{ 8 comments… read them below or add one }

Ort July 25, 2015 at 6:38 pm

That man was a complete a hole and a baby. That woman should divorce his stupid behind and/or never be seen in public with him again.

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flossiesdoll August 9, 2015 at 7:33 am

He sounds controlling, and possibly violent and abusive. Not your fault.

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Rucel August 28, 2015 at 3:50 pm

That's why I always practice silent refill method better just bring a drink when u see its getting low

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customessayuk team November 23, 2015 at 11:05 am

I don't believe that such people exists who are very rude to their wives as well as servers. Its good to see that you offer him another drink and apologize for the matter. He may have some business matters and burst over you to emit his anger.

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Ilovefyling January 7, 2016 at 6:16 am

Unfortunately they do exist.

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Ruebene February 19, 2016 at 10:58 pm

Talk about overreacting. I pity his poor wife.

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ThatOne April 3, 2016 at 3:47 am

Sounds like the type who is probably physically abusive and most definitely verbally so. Maybe he's on drugs. I had something similar happen and the wife later apologized, stating her husband had a drug addition that caused erratic behavior/violent outbursts.

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Kristie November 16, 2017 at 3:30 am

Unfortunately I have seen this to many times and that is the first thing I think. "He is going to beat his wife/girlfriend when he gets her home." There is nothing I can do…..as a server. But as a bartender that's also in charge. I can at least not add more problems by serving the creep.

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