snooty

Grief For My Boss

January 9, 2010

in Diner Stories

I work as a kitchen assistant at a restaurant and I feel compelled to tell this story of what happened to my boss. He works both as the restaurant’s manager and host, so he has to meet everyone that comes in and show them their seats. I feel sorry for him as he has to deal with many stupid and arrogant customers, but when he told me this story I was shocked.

It happened on a bank holiday and I was not at work that day. It was also pouring with rain outside and the restaurant was very busy with only about two tables free. A snooty businessman came in and asked my boss for a table for ten people! He clearly did not notice the busy atmosphere. Anyway, my boss explains that they do not have any room for that amount of people. But this snooty bootie does not take no for an answer. The following argument went like this.

CUSTOMER:  But I can see some tables free over there.

BOSS:  Yes but there is still no room.

CUSTOMER:  Well can’t you join them up together or something?

BOSS:  There is no room to put all those tables together sir.

CUSTOMER:  But there is plenty of room here!

He points to the space that the staff need to use to move from the restaurant to the kitchen doors.

BOSS:  I’m sorry sir but the staff need that space to get to and from the kitchen.

CUSTOMER:  But there is plenty of room!

BOSS:  Sir if you all sat there, you would be blocking the other customers and staff and have food spilled all over you. I’m sorry sir but what you are asking is just not possible.

CUSTOMER:  Well where else am I supposed to go then?

BOSS:  Well sir on a rainy bank holiday, there are only two other restaurants I can suggest to fit in ten people, McDonald’s and KFC!

CUSTOMER:  I WANT REAL FOOD!

I d0n’t know how it finished but there is absolutely no excuse for the way this snobbish son of b**** treated my boss.

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Tagged as: kitchen staff, owner/manager, seating, snooty

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Visa Commercial In Reality

May 12, 2009

in Food & Drink Stories

Last Valentines Day, my boyfriend and I went to a fancy steak house in Charleston, South Carolina. I am a native of the city and I personally knew the chef for a long time. We entered the restaurant and were immediately seated in the Bar area. This is probably one of the busiest nights of the year and I was not going to be seated in the bar for a romantic meal and watch people get drunk all night especially since I made the reservations three weeks in advance.

So, the snooty hostess told us that she had the perfect table for us. She also said that it was the most romantic table in the restaurant. We were ushered to the second floor and then to the third floor and seated outside the seating area at the top of the stairs right by the bathroom in the hallway. I asked the hostess if this was a joke and I told her that I felt like I was at the kids table on holidays.

Our waiter was nice but not helpful. My boyfriend and I decided to spilt a steak because they were apparently so large and suggested that we spilt the steak. When our food arrived, it literally looked like a big eye staring back at us on the plate. It was gone in one bite for both of us. I was so livid at this time and I complained to our waiter.

No one came out and apologized nor did they deduct anything from our meal. They brought us a piece of complimentary chocolate cake and a big tall glass of milk for our dessert. I told the waiter that I did not like chocolate and asked him if the milk was a joke. He said the cake is so rich that the milk will help with the dessert. The last thing that I wanted was milk especially after drinking a bottle of wine.

I really felt like I was in the VISA commercial where the couple found the perfect restaurant, the perfect food and then ended up going to the convenience store afterwards and munched out on junk food which I must admit that we did also…

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Tagged as: food & beverage issues, holiday, romance, server, snooty

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Surly Waiter, Won’t You Be My Valentine?

January 24, 2007

in Server Stories

My wife and I were long looking forward to a romantic Valentine’s Day dinner at a fancy Italian restaurant in Tampa. We were promptly seated at a candlelit table that had been reserved for us. As we reviewed the menus, a tuxedo-clad waiter came to our table and asked if we were ready to order. I told him that we were just given our menus, and that we planned to take our time for the special occasion. Sporting a slight curl in one of his lips, the waiter said in a haughty tone that we only had an hour to spend at the table since another party was due to arrive at that time. My wife and I looked at each other in astonishment as he brusquely walked away from our table. I found the maitre d’ and told him about the rudeness, and how much the special occasion meant to us. He said the waiter was new, and that he’d speak with him.

The waiter said nothing the rest of the evening about us having to leave early, but he was clearly peeved. Just to spite him, we remained at our table for nearly 3 hours. I usually tip well, but I gave the waiter 12%, which actually was too much. If I spend my money and my time at a restaurant, I expect to have an enjoyable experience, especially with my wife on Valentine’s Day.

Spiteful Hearted

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Tagged as: holiday, romance, server, snooty, tipping

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