Hi there. I think this will be a little different from the stories I’ve read on here since this experience comes from a movie theater where I worked in a concession stand for a year and a half. It was a major movie theater in my area that’s since gone out of business but that’s another story.
I was working in the concession stand one day. This was during the opening weekend for The Dark Knight in 2008. It was a long day and we had over 4,000 people come in just for that movie during my 8 hour shift. In the middle of my shift I had this lady come up to my register. I asked her how I could help her today. She ordered a large popcorn and a large bottle of water. Makes sense as that large popcorn is going to make you thirsty, especially during a long movie. So I went and got her the large popcorn, topped it with butter half-way like she asked, and the large bottled water.
I rang her up, took her cash, and gave her the change. Right after that she asked me if we had any smaller bottles of water. I replied that yes we do as we have them in mini fridges behind the counter. She asked me if she could have one of those instead because they were 50 cents cheaper. I told her that I apologize, but I cannot void out and refund a transaction myself as a manager has to come down and do that themself as per company policy.
So I called on the radio for my manager and she came down and proceeded to void out the transaction. This woman then began to speak very rudely to me and my manager saying that we needed to be put back into customer service training for “hiding” the cheaper bottles of water. She berated me for following such a procedure saying I was an idiot and the like. After that, she took her precious 50 cents and smaller bottle of water and left.
Thankfully the manager that came down was really cool and told me not to worry because the lady was just talking sh*t. This was the only time I’ve ever seen someone get that mad over 50 cents. I mean really? Fifty cents? We weren’t hiding the water lady. It’s on the menu for you to see and order if you really want it.