Orders Switched By Sloppy Slob

April 15, 2009

in Fast Food Stories

This happened a long time ago but it is hard to forget this. An employee who can’t keep orders right is one thing, but what this employee at a B. Castle in Ann Arbor/Ypsilanti area, Michigan did was very inexcusable.

Way back in about 1985 or ’86 (back then this fast foods restaurant was only a few years old), my family ordered some burgers but when we got the order, it was all wrong. Another customer also had all wrong orders and it turns out that both orders got switched somehow.

So what does the employee do? He just switched the order back the way it should be but we refused to eat it because it was clear the other customer had been touching “our” food when he noticed it wasn’t his order. And the customer also demanded the order be remade because we had touched “his” food before we realized the mix-up.

The employee left the kitchen area and apparently stayed in the break room. He probably thought he shouldn’t be held responsible for the mix-up or that he shouldn’t have to redo the 2 entire orders. Since he was the only person working in the place, we couldn’t get anything else done so we left without eating the food, left a very strongly worded letter to the owner, and informed in detail the incident including the fact it could be a health violation allowing someone else not working for the Castle to touch the food, and how they should be shut down for allowing that sloppy slob to work there.

We got a full refund. I never heard anything about the other customer other than he also left his food untouched. My family never went back to that place for many years.

{ 11 comments… read them below or add one }

Nacho April 22, 2009 at 8:52 am

How'd you get a full refund if you didn't pay? Not accusing, but I'm genuinely curious, as they're obviously contradictory.


Rob April 25, 2009 at 1:23 pm

Nacho, where does it say they didn't pay?

I am wondering about the 'sloppy slob' bit, because I didn't see any evidence of that.

Yes, the orders were mixed up and the response was abysmal (I wouldn't have gone back after many years….my response would be to NEVER go back), but where is there evidence of a sloppy slob?


theblackdog May 8, 2009 at 12:55 pm

Nacho, you misread, they left without eating the food, not without paying.


Festerdun May 13, 2009 at 4:03 pm

Someone touched your food! Oh my gawd, the horror of it! It's a wonder you can get through life with all those people on the planet touching your things.


Anonymous July 6, 2009 at 12:46 am

Um, yea, I was 4 when your traumatic story unfolded. If this is the worst thing that's happened to you…you are a very lucky person


MW July 13, 2009 at 4:14 pm

Whoa. You're right. The servers don't touch your food. The cooks don't touch it, especially.

Even when you're at home, whoever cooks doesn't touch the food. It would be UNSANITARY.


Robert February 14, 2013 at 3:16 pm

On the one hand your comment is stupid as servers and cooks are required (supposed to anyway) maintain a certain level of sanitary cleanliness that customers are not required to do so you are comparing apples to oranges.

On the other hand I'm pretty much an anti-germophobe who chuckles at sub shop workers wearing plastic gloves so I wouldn't have given a f*ck about another customer touching my food. Taking a bite out of it would be a problem (unless I knew the other customer personally).


bartender jobs provi November 19, 2009 at 8:23 pm

Cleaniliness mut be the number one priority of every restaurant. What kind of management existed in that place! Do themselves eat dirty foods?


A Mom February 1, 2010 at 8:38 pm

Probably a restaurant where you pay at the register as you order, Nacho.


A2Yay August 15, 2011 at 12:02 am

Sounds about right for Ypsi.


steph November 3, 2015 at 11:15 am

Thirty years later and you are still remembering this unforgettable incident? wow, it must be nice to have such a charmed life!


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