Carry-Out Order Turns into an Ordeal

February 19, 2012

in Fast Food Stories

Last summer, just around the corner from where I work, a new pizza place opened up. They are a smaller, local chain and I wanted to check out what they had to offer.

One day after seeing their Wednesday special posted on the sign by the road, “Two Medium 1-Topping Pizzas – $10.00″ I thought, “Great deal!”

So, I called in my order right after work – one pineapple pizza and one pepperoni pizza. It was for carry-out and they told me the order would be ready in approximately 15 minutes.

Right on the 15 minute mark I walk in, step up to the counter, and say, “Hi. Smith here. Two medium pizzas for pick up.”

I get a blank look and the worker says, “Umm. They’re not here.”

The conversation continues like this:

Me: They’re…not? Where are they?
Him: We don’t have them.
Me: What happened to them? Did you give them to someone else named Smith?
Him: They’re just not here.
Me: OK. I get that. WHERE did they go then?
Him: (defeated) Well, our pizza oven has been broken all day. We’re waiting on the repairman to get there. But, he’s not here. Yet. But, he’s coming.
Me: (thinking this is Candid Camera) Then why did you TAKE my order??! I just called you. You told me 15 minutes. Not, “Oh – my oven is broke.”

Before I lost my cool I just said, “You know what? Forget it.” And I’ve never been back.

They never offered an apology or anything. Was I supposed to wait around for hours in their lobby for two pizzas? Waiting on this mystery repairman? So much for trying to support the little guy!!

{ 3 comments… read them below or add one }

Jamie Curtis Baker March 2, 2012 at 1:41 pm

HaHa! It would have been funnier if she just broke down and started crying & yelled “I don’t know where they are! They were here a minute ago and they vanished!” What a weird thing to say “They’re not here.” Why not “That order isn’t ready.” or “We haven’t cooked them cause our oven is broken.” But no, they just weren’t there. Almost as if you had wondered into a cookie shop instead of a pizza shop. 🙂


Brittney August 31, 2012 at 2:38 am

I don't think I've ever laughed so hard at a comment Jamie thanks for that.


Ray June 17, 2013 at 11:28 pm

lol @idk where they are


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