Pizza Predicament

February 5, 2010

in Food & Drink Stories

A long time ago when I was still in college, my family decided to take me out for pizza on my birthday. We decided to try the new location for a favorite pizza chain of ours.

It was all adults and there were about 8 of us, so we ordered 3 large pizzas. We got to chatting and soon realized that the pizzas should’ve been ready quite a bit ago, so we called the waitress over and she went to check on our pizzas. She did not come back. We waited about another 10 minutes, then called over another waitress, who went to check on our pizzas and waitress. It now been over an hour. About 10 minutes later, my Dad goes up to the check-out and asks the girl there to send the manager to our table. A few minutes later the manager comes out. He explains to us that our pizzas got stuck in the oven and burned. They were out of large pizza dough bread, so they were making us 6 medium pizzas for the price of 3 large pizzas. We had so many pizzas on our table we barely had room to eat!

Luckily my family is pretty easy going so we just laughed about the whole thing. We did tell the manager that it would have been nice if someone, anyone, had said something earlier to us, instead of just disappearing, and he agreed. He even said it was his responsibility, but that he had been busy trying to fix what caused the pizzas to jam up in the oven. He went so far as to give us ½ off our bill, which was really nice. It was definitely a memorable birthday!

{ 8 comments… read them below or add one }

MF February 23, 2010 at 7:28 am

You call that a memorable birthday..?

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Some Stranger September 3, 2013 at 3:41 am

Seriously Dude. Are you stupid or what?
O.o

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TrollFighter February 18, 2018 at 8:26 am

Did you even read the article?

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Jody February 23, 2010 at 9:09 am

Definitely memorable MF, wake up! I think it shows a good manager. Yes, he (or somebody) should have gone to the diners' table to explain things but the manager admitted to his mistake and made things good.

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rerere February 27, 2010 at 2:32 pm

Finnaly, a good manager for once.

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D_Me September 3, 2013 at 3:40 am

OMG! Finally a manager who accepts the mistake made. Happy to see this. 🙂

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Amber May 12, 2016 at 11:36 am

I say what happened is fairly understandable, while yes informing you in a more timely manner of the issue would have been much better, he was trying to get the issue fixed so fresh pizzas could be prepared when he came to inform you of the problem. Had he come out prior to fixing the issue and explained the problem and that you would be instead getting 6 mediums, then you would have been expecting those to come out fairly quickly after being told, yet would still be waiting while the problem got fixed.

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Jay May 24, 2017 at 9:55 am

Why is this a dinner from hell?

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