Stories Involving Restaurant Customers

Ah, Mother’s Day brunch. A paradox to all servers. While we have to deal with not seeing our families and instead cater to loads of little fully awake children, we also have a great opportunity to make tons of money.

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The bane of every server’s existence are the words, “We’re in a hurry.” This means two things:  1. These people don’t understand the concept of a sit-down restaurant and 2. Nothing you do to rush is good enough for their tight schedule. The tip usually reflects these facts.

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I have worked as a server for almost 4 years now at various restaurants in various parts of Florida. I’m generally not surprised or fazed when people demand things for free when there’s no merit for it. You have to have thick skin in this business, especially on the front lines as a server.

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A Novel Complaint

April 22, 2016

in Diner Stories

“Table one wants to see a manager.” As a restaurant manager, my lap is a proverbial dumping ground where servers regularly invite grumpy and entitled customers to sit. In the prevailing I don’t get paid enough to deal with this shit culture which permeates the service staffs in most eateries, the feces usually rises to […]

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When desperation is all that’s left, gambling usually kicks in.

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I work as a waitress in a family run café/restaurant in a relatively small country town. The place I work at is really busy normally; today was a bank holiday so it was even busier. I don’t usually complain about busy days, but with the combination of us being understaffed and a waiter being “ill,” it […]

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I’m a hospitality worker in a college town. This was “One of those Red Letter Days” – university graduation. If you work in said environment, you know the deal. It is a super busy, super popular “All Weekend” brunch joint. It’s a local standard for tourists and students alike. Every year those days come around. Big money. Big headaches. Overbooked reservations, people adding […]

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I am a server at a busy pub. It is oftentimes not unusual for a server to have 5-6 tables and a big party all at once. However near the end of the night, the hour before I got off, the pub slowed down and I was sort of on autopilot and not really paying […]

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I had a table tonight that told me my service was horrible. Now I won’t try to say that I did nothing wrong, because I could have been more on top of things, but I still feel as though they overreacted.

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A federal judge walks into a restaurant with a martini… Wait, that’s not a joke, that happened the other night. Not only is it a violation of my liquor license, it’s just gauche.

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Waiter Walks Away

April 12, 2015

in Diner Stories

I am a server in a Mexican restaurant. We have a night where our enchilada plates are half price, so we do not allow coupons on the enchilada dinners. I misunderstood my manager and thought that we didn’t accept them at all on that night.

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I work at a new restaurant in Downtown Los Angeles (DTLA). It’s awesome. The manager and two owners are amazing, fun guys who love people. They just do. They are genuinely interested in every person – customer or employee – who walks in that door. In fact, we became friends within 10 minutes of meeting […]

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