Snippy Server at the Pancake House

February 3, 2014

in Server Stories

A friend and I went to a well known pancake house often, at least once a week. It was right down the street from our houses. We had a few issues in the past, but nothing to the extreme that we would never come back (obviously).

We came in one morning around 2 a.m. just getting off work and decided to drink coffee and unwind. At this time of day there is no hostess, just a sign that says “Seat Yourself.” We sat at our regular table in the back. By the way, we were the only 2 people in the dining room.

We must have sat there for 20 minutes before we even saw a server. She finally came over and said, “What do you want to drink?”

My friend said, “We will both have coffee, please.”

She turned and walked away without saying a word. When she came back 10 minutes later with our drinks I asked if we could have menus. She said, “Why didn’t you tell me that when I got your drink order?” like she was mad at us. We both looked at each other in shock and before I could say anything she walked away again. She slid the menus on the table almost like a toss and said, “I’ll be back.”

OK, when she said this I thought she would give us time to look at the menus, but it was literally seconds when she came back. She looked at my friend and said, “What are you having?”

My friend looked at me then looked back at the waitress and said, “I don’t know, I haven’t had time to look.”

She said, “More time then?” in a sarcastic tone.

My friend said, “Uh, yeah.” My friend was being kind of rude at this point. The server went to a table in the opposite corner and started to roll silverware. I’m guessing we came in towards the end of her shift; I don’t know.

So anyways we both decide what we want within 5 minutes or so. About 15 minutes went by, we were obviously in no big hurry, a couple of chatty girls like ourselves can make some time pass, but I was really hungry. So I told my friend to close her menu so the server would get the hint. She closed her menu and more time passed. Did she get the hint? No.

So my friend says, “We’re ready.” She slams the silverware on the table and comes over. She gets her paper and pen out and just stares at my friend. My friend says, “OK, I guess I’ll go first.” She orders her food and then it’s my turn; I’m a little nervous at this point. This lady is flat-out mean. I order the same thing every time. It is an egg platter, but I do not like eggs. I eat the bacon, hash browns, and pancakes that come with the meal and my friend eats the eggs. No big deal.

So I say, “Can I get my eggs scrambled with cheese on a separate plate?”

She said, “Separate plate?”

I said, “Yeah, I don’t like eggs, so she eats them.”

Then she said, “Well then you shouldn’t get an egg platter, you should order a la carte.”

I really didn’t want to argue with the woman, so I said,”OK, if you could just leave the eggs on the platter and bring me an extra plate, please.” I was thinking why does it matter to you what I do. I wouldn’t think it would be that hard to bring a small plate or even a saucer. Something so my friend doesn’t have to eat her eggs off the table. She was eating French toast so there was no room on her plate.

About 30 minutes later here she comes with our food and she puts it down and proceeded to walk away. I said, “Excuse me, can I have an extra plate please?” She just kept walking. At this point my friend is mad. She gets up and walks right up to the expo window and asks the cook for a plate.

The waitress must have heard her or the cook told her because she came from the back very angry. I heard the kitchen door slam. Yikes. She came out and told my friend how rude she was and customers were not allowed in that area and we should pay our bill and leave. She went over to print our check and slammed it on the table. I was shocked!! Yes, my friend should not have done that, but in all fairness the expo window is clearly visible and we knew she wasn’t going to bring the plate.

So anyways, we got up to leave and I looked at the bill; she charged me al a carte for all of my food! My friend said, “Let’s just go we didn’t even take a bite.” Even after everything this crazy lady did I couldn’t not pay the bill. The bill was $27.94 or something like that; I left $28 on the table.

I’m still in shock to this day. I have never seen anything like this. This lady was terrible!! Needless to say we found a different 24 hour diner to unwind at after work.

{ 6 comments… read them below or add one }

Hmmm February 14, 2014 at 8:34 am

So, you come to this place once a week, and… this time it takes you five minutes to decide what you want, but… you order the same thing every time? WTF?

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theblonde March 4, 2014 at 11:55 am

her FRIEND asked for more time.

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Jack April 12, 2014 at 4:16 pm

I agree with you 100%, this is a mdd up BS story.

Reply

jack April 12, 2014 at 4:17 pm

that should have been " a made up BS story"

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Kaye February 18, 2014 at 3:54 pm

I may order the same thing at certain places, but I always like to look at the menu to see if there is something new being offered. Some people aren't great at thinking of both sides of a story. *sigh*

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Petra March 12, 2014 at 8:57 am

This dinner sounds really bad, I would have changed it as well… – maybe you should sent them this review, so they can learn out of it…

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