This was back in about 1999 or 2000 when my family had been on the way home after a Hot Air Balloon event in Howell; we stopped at McD’s near Hartland, on Highland Rd next to US-23. It was late Sunday afternoon but it appeared the employees there were expecting a slow day and not what they ended up with that day.
There were only 3 visible crews, a manager running ragged, a cashier who looked like she was dragged out of bed (unkempt frayed hair, half done face make up, not a typical teenaged girl appearance), and a lone kitchen crew. In front of my family placing their food order was a rather large gathering of children in Soccer outfits. It was probably a local Soccer team and a few of their parents out to treat them post game.
First I needed to use the bathroom, but upon getting there I decided I was better off waiting because the toilet was full and about to overflow, the soap dispenser was empty, and toilet paper and assorted colored liquid decorated the floor.
That should have been a sign for us to consider a different restaurant, but we were hungry and it’s hard to find cheap local restaurants still open Sunday evening. When it was finally our turn to place the order, everything seemed to go OK except that we didn’t get iced tea because they had run out. The manager informed us it would be ready in a few minutes.
Food came and went. We found the pies were bad, they were like rubber wrapped in paper. They would have served better as rectangular hockey pucks or pot hole fillers than as food. Obviously they were too old and overdone so we complained. They didn’t have any more pies hot and ready. And worse, they STILL didn’t have the iced tea ready after almost 20 minutes. So we just left without waiting to hear any more excuses.
I sent a complaint to McD’s web site that night (including the very graphic detail of the bathroom) and they did respond initially but the follow up response never happened. That McD still owes us 2 large ice teas and 4 pies.
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{ 17 comments… read them below or add one }
You sound like a spoiled rotton whiner! You shouldn't leave the house because your attitude and judgemental personality just plain sucks! I'll bet that McDonald's was glad to see you and your sorry brood walk out the door. Here's some advice……. "STAY HOME AND COOK IT YOURSELF, YOU LOSER!!"
stop jacking off by telling people off just because you were probably the ugly teen in the story who got called into work. Yes the teen was probably ugly as hell and making an effort and I'm positive it was you or your daughter 😀 because there was NOTHING to warrent your rant just to jerk off to. Little bitty dick suckers like yourself get off on telling people off just to make yourself feel big. Sorry but nothing you could say would make you big.
YOu're the loser. Get out of your parent's basement and learn this simple lesson: if you can't say anything nice, don't say anything at all. Maybe if you do, you'll actually get friends
Wow, not sure what brought THAT on. Get a grip, Buffy.
I was going to say that you should continue to follow up with McD's. Having worked as a manager there through college, they do take customer satisfaction seriously. That being said, I would avoid that messy restaurant at all costs.
Why did you think anyone would want to read this story? You stopped to eat at the lowest common denominator of food, and then wrote a boring tale of iced tea delays and deep fried pie pucks.
Off with you. Next time put in a rat or some bodily fluids.
If you're not going to say something nice, don't say something.
Seriously? You're complaining about MCDONALD'S?
Stupid motherfucker.
Oh who gives a shit. You're still mad after about ten years?? You're an idiot.
Whoever that Hugh guy is obviously didn't read that this happened in 1999. If I wrote to a company about some minor thing that happened in 1999 they wouldn't take me seriously.
Probably that certain McDo branch was poorly managed. Cleanliness must be one of their priority. It's not good for a fast food/restaurant to be dirty especially for McDo that had created name in the industry. However, I can say that not all of its branch are not well- taking care of.
You can’t blame the crew for being short-handed that day. It was the fault of whomever made the schedule. As someone who once a McD’s crew member, I sympathize with the employees, not you. Customers like you are often lazy, cheap, and rude to people who are barely making ends meet on minimum wage and trying their best.
Yes, it IS the scheduler's fault, but why say the customers are lazy, cheap, and rude???
Lazy, cheap, and rude? They just wanted to eat, stop describing himself
wendy's would have been a more fruitful choice.
It's McDonald's, did you really expect quality?
Why not????
I agree. Even if it is McDonalds, they should still be serving at least above average quality.