A year ago we had an incident at the Lexington, SC “S’s” location where an older female employee made a scene when I asked if I could have more cheese on my cheese sandwich. Cheese had been treated like a “condiment,” you could barely see any. She got in my face and was loud, explaining company procedure. I was told I could not have more cheese.
I wrote “S’s” and complained. The manager wrote me an “email” to bring in for a free meal, but in the e-mail it said things like “due to poor customer service” we will be getting a free meal when presenting this e-mail. How tacky. There was no way I was going in with this. It was like putting a “bull’s-eye” on myself for more trouble with his staff.
I went in a year later and paid for a meal for my husband and myself. I was not even at the register of the prior employee who had been an issue, but she took it upon herself to make comments to the person taking my order that I had issues with the amount of cheese on my sandwich – or would make an issue about it.
When I came to the drink stand, half the place heard the assistant manager say “I hope your sandwich is fine, because I heard of your issues with the amount cheese on the sandwich.” I then went quietly back to the cash register and said this was an issue a year ago. Evidently, the issue is with your coworker. We have not been in for over a year because of her. At that point, I did not feel good about eating my food. I felt harassed. The assistant manager made two more loud scenes at our table about my sandwich, which I refused to eat. I just wanted a quiet meal, not a show. “S’s” people at this location are unprofessional. They were waiting to harass me and make a scene.
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Not only was the employee out of line, but so was the assistant manager. I agree with you that they were unprofessional. You don't treat customers that way and I would have personally been concerned that my food had been tampered with given the attitude of the restaurant employees.
Got to agree with you there Clare. Probaly was spit and some other "goodies" in the sandwich. 😛
CLARE! u r on every issue GET A LIFE!!!
what's SO WRONG w/Clare being on each forum to comment ?!?!?!?!
I highly doubt that the employees would recognize you an entire year after your last visit so you're either fukll of shit or were such a raging bitch that you became memorable to them.
I must disagree BS. I have know a few peopke who have refused to let go of things for years. This employee was out of line and should have just gotten some more cheese. Its just cheese, not rare, valuable, jems or something.
Company procedure my ass. This waitress probaly was probaly having a bad day and needed to be an asshole to someone.
What a troublesome restaurant!
If a sandwich is labelled a cheese sandwich I can expect a good amount of cheese on it and if there isn't and I ask politely for more, simply hand me some more. Where is the problem in that?
And if it is really the company's recipe, then charge me a Euro and we are all fine but don't make an idiot out of yourself in front of all the customers and carry that on a year later – what a disgrace. I wouldn't have gone there again even if they had offered me their food on a golden plate.
How awful, I work in a busy restaurant myself and I understand that the job of running a restaurant can be stressful but that gives no one the right to start picking on others, especially their customers, that is very bad for business. Oh by the way, I've just posted a story for the site based on a customer at my restaurant and it should hopefully appear on the site soon, I hope you all like it.
Your story is now posted Peace Lover!
http://www.dinnersfromhell.com/2010/04/the-smelly…
This is so funny because I had a similar situation… we're talking about Subway here, right? Can we not say that on this site?
Anyway, yea, my husband is a vegetarian. I went in with my mother so we could get some sandwiches for ourselves and him as well. I ordered his first, a Cheese Sub, as it was labeled. The girl proceeds to put maybe 3 tiny triangle of cheese on it. I was confused, was this girl making a mistake or something? Wasn't this supposed to be a CHEESE Sub???
I questioned the girl and before I knew it the manager is in my face bullying me around. It was unbelievable! I was so angry that we just paid for his sub and left without ordering our own.
I've heard other people have had the same exact problem before as well. They really need to reconsider their Cheese Sub!
What's the problem?!!? She was putting cheese on it!!!!
#1 You should have asked for the manager when this first happened.
#2 Why did you ever return to this place? Is the food that good?
#3 I doubt seriously an employee, in a fast food joint, could possibly remember you after a year. Is there something about you physically that would have caused her to remember you? Are you extra tall, or really obese, or perhaps a midget, maybe you have purple hair, something that would make you stand out?
Jack, you HILLBILLY please find something else to occupy your time, this site is not for losers like you, how sad you are!
I would like to formally and humbly apologize for all of the incredibly obnoxious comments that I have made, and may continue to make, on this site.
I have no life, and clearly you have all figured that out. I enjoy nothing more than correcting the grammar/punctuation of posts, insulting the intelligence of those who post (while never having the nerve to post a story myself), and responding negatively to those who dare criticize my judgement.
Once again, I apologize. I will make a better effort to control my anti-social urges from now on. It is a difficult task for me, however, as the internet provides such an anonymous outlet for my pent up inferiority complex. Despite the challenges I face, I am committed to trying my best.
I just had to do it one more time before leaving.
People like you never leave, they just change their name, and keep on posting. You post even though you have nothing to say.
It's definitely possible that the worker remembered the customer a year later.
It's also true that the worker was out of place to be such a pain about a civil request for extra cheese. If you need to charge extra for more cheese just say so, and I'm sure the customer would not have a problem paying a reasonable amount.
I’m not the poster, but I’ve had people remember me all of the time. I’m shorter than normal, although not a midget and I have long red hair. So I am often remembered by waitresses, waiters, etc. whenever I go to a place, even fast food places. So I can see this happening, especially if you get a psycho that apparently works at the place.
As far as the general manager and the comments a year later, I would not write the individual subway, at this point, I’d take it to the subway website and request that the regional manager be contacted regarding this. And I'd never go into that subway again, ever.
I'd always remember a redhead.
Most fast food employees don't hang around the same location for a long time, managers get shuffled between locations all the time. For the server and the manager to remember her is a little unusual. Who knows, but the poster had fun writing about it. So alls well that ends well.
The "S" restaurant clearly posts on its menu board the price for adding "double cheese" and the price for adding "double meat."
They are very, very careful about portion control as their margins are very, very small.
It's still, however, no excuse for an employee to be rude. Furthermore, something's really wrong with a person who holds on to a grudge like this for a year's time. The original poster should be comforted in the knowledge that that employee — a human being who's capable of "holding on" to such insignificant stuff — will probably end up with ulcers, headaches, or worse, cancer.
MOAR CHEEZ?
It is definitely plausible to remember a customer over a year. I still recognize customers I might have served once years ago, even perfectly normal and pleasant people. Of course, I committed faces and orders to memory to better serve returning customers (not just our regulars), not to bully them a year later over a weird issue!
Company procedure or not, if they put the company standard amount of cheese then simply say that adding extra would be an up-charge, if you want it that bad you'd pay it and enjoy your food.
I also highly doubt these people remembered you from a year prior unless you made a scene and are exaggerating the story. You never used the free meal, that means the only thing with which to recall you and your issues with cheese sandwiches is by the one time a year prior you asked for more cheese and complained via email. They didn't remember you unless you brought up the previous issues.