food & beverage issues

About 4 years ago, to celebrate an occasion when I was in primary school, we went to a local pizza restaurant. We had been here several times before and we were satisfied with the service and food. But on this particular night, we were shocked with the service that we were provided with. We had […]

{ 12 comments }

Read the full post →

I had a very bad experience at a restaurant last night; it was the second time I had a bad experience there this month. Let me preface last night’s disaster with the original encounter: Two weeks ago, I decided to treat the family to take-out. I was going to pick up some Buffalo chicken fingers […]

{ 7 comments }

Read the full post →

Let me set the scenario… I work at a world-renowned health spa. I’ve been in the food and beverage industry for 20 years. I’ve opened many a bottle of wine and Champagne throughout my career. Since it’s a health spa I work at, not as many people order alcohol as in other restaurants, so it’s […]

{ 5 comments }

Read the full post →

I had my reservations about going to this hamburger restaurant in the first place, given the number of less than stellar reviews on both Yelp and FourSquare. As a social marketer I do my research on new places and generally think the crowd gets it right. But I figured, “What the heck, it’s in the […]

{ 20 comments }

Read the full post →

I’d been backpacking for two weeks all up and down the East Coast of Australia. I spent the entire day on a boat going out to the Great Barrier Reef, snorkeling, and then coming back to this little island near the mainland. It was a day in the sun all day long, a lot of […]

{ 34 comments }

Read the full post →

My wife and I were on a Caribbean cruise and decided to eat at one of the specialty restaurants on the ship. They charge an extra fee per person for these meals. The Italian restaurant we chose was wonderful in terms of service (attentive and informative), taste (everything was great), and ambience (quiet, view). The […]

{ 8 comments }

Read the full post →

We have been regulars at a local New Mexican restaurant since it opened over 12 years ago. Last winter my husband and I ordered the seasonal posole soup. The waitress brought the bowls of soup out, only his was menudo, made with tripe. They looked and smelled differently, and when we pointed this out to our […]

{ 10 comments }

Read the full post →

In the town I was in, there was a bar that just opened that was supposed to have great burgers. I went there, and this is where the fun got started. Once entering the bar, I was seated by a waitress that was obviously in a rush. I looked around and saw there was only […]

{ 24 comments }

Read the full post →

I’m a server who’s been working in Chinese restaurants for years, even though I’m not Chinese. I had a group of four customers who’re older who used to come in at least once a week — and commence immediately telling me and anyone who’d listen that every single thing they got was “ice cold.” Except […]

{ 32 comments }

Read the full post →

One of my pet peeves regarding customers is when someone asks for more water/iced tea/etc when there’s less than an inch of liquid missing from their glass. It doesn’t happen very often, but when it does it annoys me, so I came up with a satisfying solution. I go to their table with the water/iced […]

{ 51 comments }

Read the full post →

A year ago we had an incident at the Lexington, SC “S’s” location where an older female employee made a scene when I asked if I could have more cheese on my cheese sandwich. Cheese had been treated like a “condiment,” you could barely see any. She got in my face and was loud, explaining […]

{ 24 comments }

Read the full post →

A friend and I were having lunch together one day and decided to each order a sandwich/burger and split an order of fries. We got our sandwiches and put the plate of fries between us and began to eat. Everything tasted good as expected, but when we got down to the last few fries we […]

{ 7 comments }

Read the full post →